Fulfillment Policies
Please read these terms and conditions carefully before using our services.
Websavvy Consulting uses a standard Agreement to govern its relationship with Clients and to manage each
project for its Clients. This Agreement is stated here in plain, understandable English for everyone’s
convenience.
- 1. We will perform the project work in a commercially reasonable workmanlike manner and within the
agreed-upon time schedule.
- 2. We need to have complete Administrative access to the live servers and hosting accounts in order to
effectively do our work.
- 3. The client is responsible for appointing a representative to coordinate all of the project
responsibilities.
- 4. The project definition will become Exhibit 1, Statement of Work, a part of this Agreement, and
determines what is included in the project definition.
- 5. Once certain aspects of the project have been agreed upon, additional changes may require additional
fees. For any such changes, a Change Order will be issued and mutually agreed upon.
- 6. The Statement of Work may include a project development schedule to guide both Websavvy Consulting
and client activities. The Client is responsible for delivering any needed materials (information, images,
text, comments, approvals) according to that schedule. Failure to delivery the materials will result in
re-scheduling the project and a 6% penalty will be added for each week’s delay.
- 7. Client will have no more 7 days to review and approve, or give reasons for not approving, any
completed items.
- 8. Client will be required to pay an initial non-refundable retainer of 40%, 40% upon presentation of
the Draft version of the site and 20% when the site is complete and ready to launch. Invoices are due upon
receipt. SavvyCare website maintenance service plans are on a prepaid retainer basis at the agreed upon
rate.
- 9. Client’s ownership and licensed rights to the website are contingent upon our receipt of
payments due. The intellectual property to be contained in the website we develop for you may be comprised
of intellectual property developed solely by us, or provided by you, or obtained by you or us from third
parties. For intellectual property developed solely by us for you, you will own such intellectual
property. For intellectual property obtained by us from a third party, we will pass to you all rights that
we were given by such third party. For intellectual property supplied by you, you will grant us a license
to use that intellectual property as needed to develop client’s website and all rights will remain
the Client.
- 10. We warrant our work for 30 days after the work is accepted.
- 11. We will be obligated to defend third-party claims that allege that the intellectual property
provided by us infringes the rights of a third party. You will have a similar obligation for intellectual
property provided by you.
- 12. Each of our potential liability will be limited to the amount payable under the agreement.
- 13. This Agreement is subject to California laws and the County of Santa Clara, California.
- 14. The Agreement terms are independent of one another so that the rest of this Agreement will
remain in force should a court declare one or more of its provisions void or unenforceable.
Refund Policy
1. Once the Statement of Work and the Agreement for Services are signed, the Initial Retainer is
non-refundable.
2. Should a client cancel a website development project work will stop on the day requested and a
progress-to-date invoice will be issued for payment.
Once the payment has been received, the client owns the work to date. Should the client not pay the
outstanding invoice, Websavvy Consulting continues to own the body of intellectual property developed to
date.
3. For Savvycare website maintenance engagements, we work in a commercially reasonable workmanlike manner
and make every effort to compete requests within 48-72 hours. We also offer emergency service for same
day/next day requests at a premium.
4. We invoice quarterly and cancellation can occur at any time with 30 days notice. Any payments made but
not due will be refunded.
Contact Us
If you have any questions about this Fulfilment and Refund Policy, You can contact us:
- By email: info@websavvy-consulting.com